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Managed Services

You are here: Home / Offering / By service / Managed Services

Managed services from the largest and most experienced team of EPM Specialists in the world

Managed services from the largest and most experienced team of EPM Specialists in the world

As EPM environments become larger and more complex, the challenge of managing and supporting them has become an issue for many organisations. With the technology continually evolving and the difficulties associated with building and maintaining the expertise required to successfully support these environments in-house increasing, many organisations have begun looking externally to find solutions to augment or replace their internal capacity.

inlumi will work with you as a true partner, proactively managing the complete EPM layer and supporting tools, while remaining up to date with the latest developments in information technology. inlumi’s managed services are delivered by a dedicated team of specialists many of whom have over a decade of experience in this arena serving clients all over the world.

With specialists located in seven European locations, there are more than a few languages we can speak. This linguistic and geographic spread adds significant benefit to our clients, providing a breadth of expert coverage that would otherwise be impossible to reproduce.

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Our service options

  • EPM Technical Application Management (TAM) and Support

  • EPM Functional Application Management (FAM) and Support

  • Critical Period Support (reporting periods)

  • Extended Support (24×7)

  • Basic Support

  • Periodic EPM health checks

  • End User Support

  • OS, Networking and Bare Metal Support

Benefits for your administrators and key users

  • Support from EPM specialists who understand your EPM environment, applications and processes
  • A proactive liaison between your EPM software vendor and your IT partner

Benefits for your end users

  • Quick resolution of incidents and service request
  • Access to end user training and best practices

Benefits for your IT department or IT partner

  • No EPM knowledge and experience required
  • Benefit from best practices for sizing and technology choices

You will receive a solution which is tailored to your needs, from full technical and functional application management services for the complete EPM software layer and applications to technical support during critical (reporting) periods. We understand the different requirements you may have and offer a tailored service for any need.

Services tailored for you

Client testimonials

“We don’t have a customer-supplier relationship, but a partnership. We trusted inlumi to be able to do this.”

Gerard BartleyHead of Finance Systems, FrieslandCampina

“The migration process ran completely according to plan because we did this in the isolated environment at the inlumi office where the right people are available at any time of the day.”

Gerard BartleyHead of Finance Systems, FrieslandCampina
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“For us, inlumi is a strong partner. They are specialists in all things Hyperion. If there is an issue – any issue – there is a good chance that they have encountered a similar problem in the past and can quickly resolve it. Working with them is a true advantage.”

Janne JärvinenManager Finance & HR Application Services, Valmet

“inlumi’s solution was the one I felt most confident in.”

Janne JärvinenManager Finance & HR Application Services, Valmet
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Work with an experienced service organisation

Born over a decade ago out of the need to design, implement, support, and host EPM environments for our stock-listed customers, providing the highest levels of availability and performance, we have built a world-class dedicated managed services support organisation. All services are delivered by our own highly skilled staff members and annually certified against international standards.

inlumi’s internal standards for skills, processes, security and compliance and our need to maintain strict confidentiality for our clients means that we don’t outsource or sub-contract any support activities to external parties. Instead, we work on developing a close relationship with you, ensuring fast and reliable service, through developing an intimate knowledge of your processes and environments, something that we can only achieve thanks to the expertise of our staff.

Do you want to learn more?

Our experts are ready to answer your questions.

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Offerings

  • By process
    • Enterprise Planning
    • Financial Close
    • Management Reporting and Analytics
    • Master Data Management
  • By service
    • EPM Advisory
    • Application Implementation
    • EPM Infrastructure
    • EPM Integration
    • Hosting / Cloud
    • Managed Services
    • Training

Partners

  • Oracle
  • CCH Tagetik
  • OneStream
  • Keyteach
  • CXO Software
  • EPMware

Resources

  • Events
  • News
  • Webinars
  • Blog

Company

  • About us
  • Customer Stories
  • Our locations
  • Careers

Contact us

info@inlumi.com

Netherlands: +31 882 380 800
Sweden: +46 102 098 900
UK: +44 203 948 1756
Norway: +47 951 663 05
Denmark: +45 208 797 99
Finland: +31 882 380 800
Spain: +34 672 317 800

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